This morning when I got in the office, I saw the red light on my phone blinking. I don’t usually get calls that early so I was curious. I picked up apprehensively and my curiosity soon turned into disbelief. Here was the client for whom I spent weeks planning a family vacation in Europe, to the very last detail. And he was saying they were in Rome, according to plan so far, but the hotel I had booked for them was not to be found. In its place was a dilapidated building in the process of being demolished! Now these people just got through a 6 hour overnight transatlantic flight, then a connection to another flight. They have arrived in 35C temperatures with three kids and the very first hotel I booked for them is non existant!!!!
\nNow this was booked through a reputable wholesaler so the fault is theirs but I am the one dealing with the clients. Besides I know these people and I like them and mostly I want them to have a great vacation!
\nI am very lucky that these people are reasonable people and they quickly made other arrangements but I am still furious at this fumble and I feel horrible for my clients. I spent all day re confirming each and every hotel I have booked for the rest of their trip. I also made sure they would be compensated for this… The wholesaler still cannot explain what happened as their Italian contact continues to insist that the hotel exists….I am not a happy camper!<\/p>\n","protected":false},"excerpt":{"rendered":"
This morning when I got in the office, I saw the red light on my phone blinking. I don’t usually get calls that early so I was curious. I picked […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1376","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/flyingplates.com\/index.php?rest_route=\/wp\/v2\/posts\/1376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flyingplates.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flyingplates.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flyingplates.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flyingplates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1376"}],"version-history":[{"count":1,"href":"https:\/\/flyingplates.com\/index.php?rest_route=\/wp\/v2\/posts\/1376\/revisions"}],"predecessor-version":[{"id":1377,"href":"https:\/\/flyingplates.com\/index.php?rest_route=\/wp\/v2\/posts\/1376\/revisions\/1377"}],"wp:attachment":[{"href":"https:\/\/flyingplates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1376"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flyingplates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1376"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flyingplates.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}